Telephone Operator, Receptionist, Job in Kenya

 Job Title: Telephone
Operator – Receptionist

Hiring Organization: USIU
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Education
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 01/12/2024

About
The Organization

United
States International University-Africa (USIU-Africa) is a Higher Learning
Institution based in Nairobi, Kenya and is the most diverse university in East
and Central Africa with about 6,000 students from over 70 nations, and a global
network of more than 25,000 alumni. USIU-Africa is the only university in
Sub-Saharan Africa whose 38 Undergraduate, Graduate and Doctoral degree
programs are accredited by both the Kenya Government through the Commission for
University Education (CUE), and by the American Government through the WASC
Senior Colleges and Universities Commission (WSCUC).

Job
Summary


Telephone
Operator – Receptionist

Reporting
to the Chief Admissions Officer, the successful candidate will be responsible
for maintaining the image of the university as per the vision by attending to
the clients/visitors with respect and integrity and operating the
computer-based switchboard in re-routing calls efficiently.

Key
Responsibilities

Operate
the ISDX computer-based console switchboard to ensure that incoming and
outgoing calls are dealt with courteously and efficiently.

Receive
visitors to the campus and direct them to destined offices and inform them
of activities in the university;

Responding
to in-person and telephone inquiries from potential students about the
programs offered;

Participate
in marketing activities as part of student recruitment;

Identify
and report telephone service complaints and problems;

Process
Admissions Application Forms for Data Entry.

Maintain
and update the University Telephone Directory.

To
ensure that the main university reception and waiting areas are clean,
tidy, safe and professional looking at all times.

Perform
any other duties as may be assigned from time to time.

Educational
Qualifications and Professional Experience

KCSE
Certificate: Grade C – (minus);

Occupational
Certificate in Telephone Operations / PABX ;

Diploma
in Front Office Operation / Customer Care / Public Relations /
Communication / Hospitality Management from an accredited institution;

At
least 2 years’ experience in a similar capacity;

Personal
Attributes & Competencies

Shown
merit and ability as reflected in work performance and results.

Confidentiality
and Integrity;

Proficiency
in Computer Applications;

Team
player with excellent interpersonal skills;

Relationship
Builder & Effective Negotiator;

Good
Communication Skills;

Self-Motivated;
Attention
to Detail;

Adaptability
and Reliability

How To
Apply

If you
have the requisite qualifications and experience and desire to work as a team
member in a modern, progressive, international, and multicultural institution
where you can make a difference, please apply indicating in the subject line of
the email address the position you are applying for. Interested applicants must
provide a cover letter and a current CV, certified copies of educational
certificates and transcripts, names and addresses of three referees, current
salary and benefits, telephone and e-mail contacts by 5.00pm, Friday, January
26, 2024 to:
Director Administration,
United States International University – Africa,
P. O. Box 14634-00800, Nairobi, Kenya
Email: jobs-dvcasa@usiu.ac.ke

USIU-Africa
is an equal opportunity employer

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