About the Job
To support the
organization, and realize its strategic intent on customer Service through
effectively signing up new customers as well as servicing the signed-up ones
with the LPG cylinders filled with gas.
The role will also entail
supporting customer service by understanding issues raised by customers as well
as answering any complaints raised by the customers.
To offer technological
support on the right use and maintenance of the smart meters during and after
Duties & Responsibilities
signing up /enrolling new customers to use LPG gas and accessories offered by
the company in their houses, preferably in the kitchen area
identification by checking original documents. Call back on the telephone line
to confirm the phone number.
the customer through the contract ahead of installation.
Request the customer
to rearrange the house in readiness for the cooking solution considering
customer/user is present at the time of installation.
Perform the task of
signing up customers, installation, battery change, and cylinder change as well
as any other task as may be assigned by the team leader from time to time.
giving honest feedback to operations on any consumer complaints.
Responsible for the
safekeeping of the support resources provided by the company to ensure smooth
operations in the field (Phones, PPEs, and Merchandise)
effectively communicating to the customers any information that will make the
experience of the customer good.
managing the delivery process as stipulated by the organization and use of the
managing route adherence to support operations optimization by guiding the
logistics on the locations for the new customers.
In charge of the
volume per sales area and increasing consumption of the customers assigned/
allocated to them
In charge of
customer service by communicating correctly any messages intended to our
delivery concerns and escalating all matters to the responsible persons
Plays a role in
giving vital information to the organization about the competitor’s activities.
maintains all the customers’ accounts in each area.
taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs,
motorbikes, Canters, etc.).
Responsible for prompt
Replenishment of cylinders that are near depletion LPG and exchanging of used
batteries with charged batteries at the customer’s premises – Efficient and
timely delivery of orders including new placements.
Integrity, Honesty, and Commitment
to Company goals
initiative and good communication skills on the telephone and in person
Friendly and helpful
Ability to stay calm
when customers are stressed or upset.
Attention to detail.
Fluent in English
How To Apply
Apply before or on 31st Jan