Senior Customer Care Assistant Job in Kenya

Job Specifications

Duties and
responsibilities: – 

Receiving,
Directing and relaying telephone messages;

Directing
visitors and customers to the appropriate staff member when they come to KEPHIS
for services;

Receiving
and recording mail/parcels then distributing them to the relevant office;

Maintaining
visitor’s books for analysis by respective departments;

Ensuring
information materials are available at the reception and availing the same to
clients;

Opening
and date stamping all general correspondences;

Assisting
in the planning and preparation of meetings, conferences, and conference
telephone calls;

Responding
to public inquiries;


Answering
all incoming calls and handle call inquiries whenever possible;

Redirecting
calls as appropriate and taking adequate messages when required;

Recording
and typing all incoming visitors’ names for analysis per department;

Ensuring
information materials are available at the reception and request clients to get
a copy;

Opening
the biometric door for clients.

Persons Specification 

For appointment to this
grade, a candidate must have: –

At
least four (4) years of relevant work experience;

Diploma
in Telecommunications Operations, Front Office Management, Customer Care, or
its equivalent from a recognized institution;

Proficiency
in Computer Applications;

Good
Public Relations Skills;

Compliance
with Chapter Six of the Constitution.

Skills

Proficiency
in computer applications; 

Communication
skills; 

Interpersonal
skills; 

Report
writing skills; 

Negotiation
skills; 

Problem
solving skills. 

Competencies

Ability
to work under pressure; 

Ability
to work independently and in a team; 

Ability
to multi-task and prioritize work; and 

Demonstrated
ability to implement Quality Management Systems.

How To Apply

Applicants should visit
the online portal located in the Careers section of the KEPHIS website (www.kephis.go.ke
) to submit applications electronically.
Indicate the position and the vacancy number in the subject line, with a
detailed curriculum vitae, certified copies of academic and professional
certificates, transcripts, national identification cards, and any other
supporting documents (as pdf attachments) not later than 13th February 2024 at 5.00 p.m.

KEPHIS is an
equal-opportunity employer. Potential candidates from marginalized communities
and persons with disabilities are encouraged to apply.

Only shortlisted
candidates will be contacted.

Shortlisted
candidates will be required to avail their original and certified copies of the
relevant certificates & transcripts and original national identity card
during the interview.

Successful
candidates must obtain and submit valid clearance certificates from the Kenya
Revenue Authority (KRA); Higher Education Loans Board (HELB); Directorate of
Criminal Investigation and an approved Credit Reference Bureau as per Chapter
Six of the Constitution.

The Managing Director
Kenya Plant Health
Inspectorate Service (KEPHIS) P.O. Box 49592-00100

NAIROBI, KENYA

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