Job Title: Senior
Compliance and Infrastructure Officer
Hiring Organization: Anonymous
Location – Locality: Nairobi
Location – Region: Kenya
Job Type: Full
Date Posted: 01/31/2024
Reporting To: Agile Head of Technology
Our client in the IT industry is seeking to hire a Senior
Compliance and Infrastructure Officer who will play a pivotal role in ensuring
the company’s adherence to ISO and other standards while concurrently
overseeing critical infrastructure support functions. This position involves
empowering the Infrastructure Squad to handle Level 2 support items, monitor
system uptime, conduct maintenance checks, and manage the company’s hardware
and software assets. Additionally, you will lead comprehensive compliance and
audit initiatives to strengthen the organization’s governance and risk
ISO Compliance Management:
the planning, development, implementation, and maintenance of the company’s ISO
9001, ISO 27001, ISO 31000, ISO 22301 and other relevant standards compliance programs.
Infrastructure Support Empowerment:
the Infrastructure Squad to handle Level 2 support items and provide guidance
on technical issues.
collaborative environment for continuous skill development within the team.
System Uptime and Monitoring:
address alerts, troubleshoot issues, and coordinate with the Infrastructure
Squad for resolution.
Level 2 Ticket Support:
the resolution of Level 2 tickets by providing expertise and collaborating with
the Infrastructure Squad and other teams.
Root Cause Analysis (RCA) for production incidents and recommend preventive
General Maintenance Support:
or coordinate routine physical checks on servers, assess software health, and
manage update schedules.
and manage end-of-life (EOL) cycles for hardware and software components.
with relevant teams to schedule and implement necessary maintenance activities.
office communication channels are active, physical routine checks on office
phones, HDMI’, LAN cables and advice on fixes, best practices or procurement.
a comprehensive register of company hardware and software assets.
the issuance, tracking, and return of company assets/ Laptops/Desktops ets both
hard copy Files and advice on procurement and upgrade needs.
regular audits to ensure the accuracy and completeness of the asset register.
Compliance and Audit Initiatives:
execute comprehensive compliance assessments and audits to ensure adherence to
regulatory requirements and internal policies.
with internal and external auditors to facilitate audits and address audit
corrective actions and preventive measures based on audit recommendations.
Documentation and Reporting:
accurate and up-to-date records of compliance activities, infrastructure
support, and audit findings.
detailed reports for management on compliance status, audit outcomes, and recommendations.
Training and Knowledge Transfer:
training sessions for the Infrastructure Squad on compliance requirements,
monitoring tools, and best practices.
knowledge transfer sessions to enhance the team’s capabilities.
Bachelor’s Degree in a relevant ICT-related Field.
of 3 years of software engineering/ System Engineering in a working
interpersonal skills and human relations.
Sound work ethics.
organizational and time management skills
to cope with competing demands and to prioritize tasks.
of hands-on problem-solving, with the ability to generate ideas and solutions.
If you are up to the challenge and possess the necessary
qualifications and experience; please send your CV only quoting the job title
on the email subject (Senior
Compliance and Infrastructure Officer – IT) to firstname.lastname@example.org