Reporting to the Director
of Sales, the Sales Manager – MICE, will be primarily responsible for
developing new business opportunities whilst assisting in the management of the
Hotel’s existing accounts to ensure growth in revenue for the MICE segment.
Duties & Responsibilities
Prospects and develops new business continuously through
phone solicitation, outside sales calls, customer visits to the hotel,
trade shows, sales blitzes, direct mail, newspaper/journal research, and
other customer interaction or research.
Drives and manages group production through improved customer
loyalty through excellent account management.
Determines the accounts’ needs, Hotel’s objectives, and
marketing activities of each assigned market/account.
Negotiates transient and group rates for assigned accounts.
Continuously communicates the benefits of the Hotel to
clients and has excellent product knowledge.
Understands and is familiar with the fundamentals of assigned
Identifies new or existing markets/accounts that meet
property sales strategy.
Be accountable for all targets and goals set for the area of
Develop marketing intelligence, new product ideas,
competition activities, new customer trends, and performance
Assist clients in planning, contracting, organizing, and
executing various events.
Act as the primary point of contact, providing personalized
end-to-end solutions and ensuring the smooth operation of events and great
quality of relationships with clients.
Adherence to all the Fairmont sales guidelines and timescales
for collaborating with section heads to ensure details to all
events are met properly priced
Be the ambassador of the Hotel by ensuring that the image
presented in the manner of dressing and grooming is consistent and at a
standard that reflects the Fairmont
Lead in developing as well as implementing the process of
developing sales leads
Closely working with section heads to ensure smooth
coordination of events
Blocking and booking of events and meeting space and
management of the OPERA sales and Catering system
Accurate and complete entry and configuration of all
necessary data into the OPERA sales and catering system
Full knowledge of the hotel conference packages, F&B
offerings, Rate structures for accommodation, and Presidents Club, among
Drawing up and sending out event proposals and contracts and
ensuring adherence to the payment procedures and policy is followed fully.
Bachelor’s Degree in Business, Marketing, Communications, or
At least 3 years of progressive hotel sales experience
required for premium brands within the hospitality industry with a
successful track record in either hotel or resort sales
Proven ability to build and maintain good relationships with
all guests and Clients as well as work on multiple projects
Communicate thoughts, actions, and opportunities clearly with
strong networking skills
Ability to lead by example, believe in a strong team culture,
and set the scene for high performance
Strong computer skills and knowledge of MS Office Suite
Programs, Opera knowledge preferred
Familiarity with virtual tools for sales & customer
Excellent communication and negotiation skills.
Strong interpersonal and problem-solving abilities.
Enthusiastic, with good problem-solving abilities and
professional communicative skills
Excellent command of English, other languages would be an
How To Apply
Apply before or on 10th Jan 2024