Reverse Logistics Officer Job in Kenya

Job Purpose

This job involves
carefully dealing with returned items in the warehouse. It means receiving
them, noting details, and updating records promptly and accurately in the
company’s system. Doing this well helps the warehouse run smoothly and handle
returned items effectively.

You will report to the
Team Lead- Reverse Logistics. This is an on-site role in Nairobi, Central
Business Park.

Duties & Responsibilities

Ensuring
all stock returns are processed in an efficient, accurate, and timely manner in
the relevant systems, including Dynamics 365, M-Kopa-net, EAB, and Freshdesk.

Maintain
accurate records of all returns daily and capture accurate stock dispositions
of aged, obsolete, and defective stock based on the source shop.

Provide
correspondence to other departments, e.g. fraud, field customer care, and field
audit team, on the status of returned stock


Achieve
zero stock variance in inventory management by ensuring the accuracy of
inventory system transactions.

Participate
in cycle counting, stock-taking, and reconciliation processes

Process
and transfer good/ok returned components to the main warehouse to be added to
their stock and eventually go back to the market as good stock or swap stock

Process
and transfer faulty stock to repair/refurb locations on the system and
physically for repair/refurb processes to follow.

Produce
various periodic and ad hoc reports, including aging/disposal reports and
customer-allocated device reports.

Liaise
with the device operations, engineering, and telesales teams on faulty devices,
components, and add-ons.

Providing
ad hoc necessary support to the various departments, e.g., the field operations
team and the field audit team.

Any
other duties commensurate with the post as directed by the Team Lead- Reverse
Logistics

Qualifications & Experiences

Diploma/Degree
in Stores /Warehouse management/Supply Chain Or any related field

1
year of work experience in a similar position

Experience
in using inventory management system

Proficient
in Excel

Attention
to detail and numerical accuracy

Good
presentation skills and ability to work in a team

Exceptional
work ethic and integrity

How To Apply

Click Here To Apply

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