Relationship Officer, Chama Banking, Job in Kenya

 Job Title: Relationship
Officer – Chama Banking

Hiring Organization: Rafiki
Microfinance
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Microfinance
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 01/30/2024

Purpose
of the Job:

The main
responsibility of the jobholder will be to Ensure growth in clientele, loan
book, deposits, non-funded income and active relationship management of Chamas.

Reports
to: Branch Manager

Job
Description


Recruitment
of new Chama’s and individual customers.

Deposit
mobilization both from Chama different entities and from individuals.

Appraise
loan proposals for Chama customers and submit for review, approval and
disbursement

Customer
portfolio management

Maintaining
quality loan book

Attending
to Chama meetings to cascade bank products and services

Cross-selling
of other bank products and services

Liaison
with the communities including barazas to bring Rafiki bank brand awareness

Respond
to queries related to Chama business and timely resolving of customer issues.

Offering
good customer service to all clients.

Any other
official duties that may be assigned from time to time

Knowledge;
Skills and Experience required for this Role

Bachelor’s
degree in a business related field

1-2
years’ experience

MS Office

Interpersonal
skills

Organization
and planning skill

Networking
skills

Attention
to details

Analytical
skills

Integrity

Confidentiality

Negotiation
skills

Presentation
skills

How to
Apply

Interested
candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting
the position applied for on the e-mail subject on or before 5th February 2024
at 5:00 pm.

Note:
“Only shortlisted candidates shall be contacted”

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