Relationship Manager, Institutional Banking, Job in Kenya

Job
Title: Relationship Manager – Institutional Banking

Hiring Organization: Kingdom Bank
Location – Locality:
Nairobi
Location – Region:
Kenya
Industry:
Financial Services
Job Type:
Full Time
Salary:
KES Competitive
Date Posted:
02/02/2024

The Relationship Manager will be charged with the
responsibility of establishing and deepening value driven cordial banking
relationships with all clients within the target market segments. He/she will
aim to increase the Bank’s visibility among the target clients, to achieve the
profit targets as set by the bank, and work closely with product teams to
identify cross-selling opportunities and undertake the preparation of analysis
or credit proposals as required.

Responsibilities

Formulate,
design and review product and platform strategies that competitively address
identified and emergent market opportunities

Engagement
with customer owners and market activators to achieve product/platform uptake
and utilization targets

Periodic
review of existing products and platforms to enhance their offering in the
market to ensure product continuously yields expected benefits

Responsible
for identifying and reporting potential and actual Money Laundering Risk,
including suspicious transactions in accordance with the laid down AML policies
& procedures

Main
activities

Full
responsibility for assigned sector product lines and all sales and business
development activities for the bank

Develop
business opportunities and monitor business’s activities in line with the
Bank’s long-term strategic and annual business plans and ensure that the Bank
remains competitive and promptly reacts to changing market conditions and
customer needs

Implement
a focused relationship management system, which increases the Bank’s ability to
increase the flow of business and generate deposits, lending and revenues from
existing and new customers in line with the enterprise strategy

Put in
place an MIS system that will enable continuous tracking of the sectors
performance, Customer and Product profitability, and Customer satisfaction

Enhance
relationship marketing and management – to establish, maintain, and enhance
relationships with customers and other partners, at a profit, so that the both
the customer and bank objectives are met achieved by a mutual exchange and
fulfillment of the brand promise

Practice
strategic marketing by focusing on how to develop competitive advantage into
the changing marketplace and leveraging on the banks distinctive capabilities
to drive value

Enhance
value creation by creating, communicating, delivering, and offering solutions
that have value for customers, shareholders and partners

Build
the Kingdom Bank Brand to ensure that the bank is top of mind as an enterprise
bank

Develop
innovative solutions that will be delivered through branches and electronic
channels that respond to market needs or identified gaps in the market.

Build a
base of promoters by enhancing positive customer experience and advocacy to
drive competitive advantage, leading to faster organic growth and lower cost.

Create
a differentiated customer experience design, tailored to target customer needs
and optimize customer interactions with the brand, offerings, and touch points
to consistently deliver.

Periodically
review existing products based on customer feedback and market trends to ensure
continuous product utilization.

Qualifications

University
Degree – Upper second or equivalent

5
years’ work experience in Sales, Business development, Relationship Management
or Product Development in a financial services environment

Experience
in implementation of electronic platforms and solutions

Excellent
understanding of the Bank’s Strategy and ability to interpret this and map it
to the market now and plan future

Click Here To Apply

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