Personal and Business Banking Job in Kenya

Job purpose description

Provide
a consistently high quality front-line transaction service to customers
encompassing the cashing of cheques and other items, acceptance of deposits and
the provision of change, understand the risks associated with the control and
handling of cash and maintain effective controls to manage these risks.
Maintain a high level of integrity and ethical standards.

Key Responsibilities

Output group 1 – Provide cash and cheque services to
customers.

Outputs and measures

Serve
Customers by attending to cheque encashments, withdrawals and deposits
according to laid down procedures.

Guard
against fraudulent transactions by subjecting to UV light all cheque deposits,
all cheque withdrawals and identity documents.

Ensure
that all items cashed are within laid-down limits and refer all transactions
exceeding limits to the appropriate area for confirmation and authorization.


Ensure
that items cashed are technically correct and signed, according to customers
mandates to avoid losses that may arise as a result of disputes.

Check
audit trails to ensure all entries are correctly passed and confirm the same by
signing the indemnity form.

Understand
the risks associated with the control and handling of cash and maintain
effective controls to manage these risks. Maintain a high level of integrity
and ethical standards

First
level customer interface and interaction for queries, receipt of instructions/
requests and direction to appropriate desk where required.

Measures:

Number
of losses

Teller
differences

Turnaround
time per transaction

Overall
customer service ratings

Output group 2 – Control
of daily cash received and paid out.

Outputs and measures            

Adhere to all laid-down
policies and procedures regarding the handling, locking away and security of
cash/assets to avoid losses.

Ensure
cash holdings are kept within prescribed limits at all times.

Balance
cash daily and report any differences promptly.

Measures of success:

Overall
cash differences

Daily
cash holdings within the limits

Requirements /Qualifications

Formal minimum
qualification 1
         

Type of qualification:
First Degree Field of study: Finance and Accounting

Other qualifications,
certifications or professional memberships.

Minimum
of C+ mean grade at KCSE or Division II at O level

Minimum
of grade C in Mathematics, English or Kiswahili

Experience

Experience
required      

Experience
Description: Fresh Graduates

Technical Competencies

Competency Label: Deposit
processing

Competency
Description: Ability to execute the process to capture the deposit, count the
cash as well as to spot potential issues around fraud or money laundering.
Ability to execute the cash withdrawal process, deliver the expected amounts in
accordance to laid down processes and to spot the potential issues around fraud
or money laundering.

Proficiency
Level: PROFICIENT – Clear knowledge and application of the concept.

Competency Label: Cash
Handling

Competency
Description: The ability to sort, check, box, count and store cash securely.

Proficiency
Level: PROFICIENT – Clear knowledge and application of the concept

How To Apply

Send your updated CV to banksales@sheerlogicltd.com and 
copy to recruitment@sheerlogicltd.com on
or  before  25/01/2024.

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