Job Title: Operations
& Customer Order Manager
Hiring Organization: Anonymous
Location – Locality: Nairobi
Location – Region: Kenya
Job Type: Full
Salary: KES 120-
Date Posted: 02/08/2024
Kes 120,000- 150,000,
client is an established manufacturer of high quality furniture. They seek to
hire an Operations & Customer Order Manager who will support and oversee
Production, Imports, Local Purchasing, Customer Order Servicing, Logistics,
furniture delivery and assembly, Stocks Management and all staff management.
the customer order management process, ensuring accurate order processing,
tracking, and timely fulfillment.
the resolution of complex order-related issues
Supply chain management
the development and implementation of efficient supply chain strategies,
ensuring timely delivery of raw materials and finished products.
inventory control measures to minimize stockouts and excess
production, Quality assessment, and production processes & factory
fluctuations in demand and unforeseen challenges by fostering adaptability
and flexibility within the operations team
operational inefficiencies and implement continuous improvement
on lean production principles with minimal costs
Delivery and Customer Satisfaction
strong leadership to cross-functional teams, fostering a collaborative
work environment to achieve customer satisfaction.
communicate with stakeholders at all levels to ensure alignment and
understanding of operational goals in line with customer needs.
and oversee strategic projects: Direct the planning, execution, and
monitoring of key projects related to operations, supply chain, and
customer order management.
project timelines and milestones are met: Develop and maintain project
schedules, identify critical paths, and implement effective project
management methodologies to ensure successful project delivery.
management: Identify potential risks and proactively develop mitigation
plans to ensure project success
Sourcing (imports- clearing and forwarding)
Sourcing Expertise: Proven experience in international sourcing, with a
deep understanding of global supply chain dynamics.
and select suppliers: Conduct thorough assessments of potential
international suppliers, considering factors such as cost, quality,
reliability, and ethical sourcing practices.
and Contract Management: Lead negotiations with international suppliers to
secure favorable terms, including pricing, delivery schedules, and
with Import/Export Procedures: Knowledge of import/export regulations,
customs procedures, and documentation requirements.
with Regulations: Stay abreast of international trade regulations,
tariffs, and compliance requirements, ensuring adherence to legal and
and cost management
cost management, budgeting, and financial implications of operational
for a balance between operational efficiency and cost-effectiveness.
a track record of effective problem-solving and decision-making in
navigating operational challenges.
Commerce, Business Administration and Management or a related business
Organizational Development, Strategic thinking, Change Management is an
7 years’ experience in Operations department (preferably within the
manufacturing industry) at least 5 years of which are at a Senior
in developing and implementing business plans to improve cost-efficiency.
manager with excellent interpersonal skills coupled with a high level of
self-initiative, drive, and attention to detail, meeting deadlines, and
working across multifunctional roles with cross-functional teams
experience in reducing operational expenditures through implementation of
cost optimization initiatives.
in undertaking a staff Audit and aligning staff to business objectives,
Designing succession plans
in employee engagement and retention of a talented workforce
a customer-centric mindset within the team, ensuring that customer orders
are fulfilled accurately and on time while maintaining high-quality
skills in Project Management
People Management skills with excellent leadership skills (Being Firm and
Organisation and Planning skills
Order Management Skills
Proficiency – Strong desire to enhance operational efficiency
Improvement – Proven ability to identify inefficiencies and implement
& inventory management – warehousing management
understanding in logistics
attention to quality control and steer excellence
Acumen – Understanding cost management, budgeting, and financial
implications of operational decisions with cost-effectiveness.
and Flexibility – adaptable, flexible, and able to navigate changes
and strategic forecast – how to do maintain continuous improvement
be very structured and able to push back
intuition, creativity and innovation
ability to handle and resolve conflicts
strong negotiations skills and stay on course
thinker and results oriented person
Emotional intelligence (interpersonal skills)
Kes 120,000- 150,000,
are up to the challenge, possess the necessary qualification and experience;
please send your CV only quoting the job title on the email subject (Operations & Customer Order
Manager) to firstname.lastname@example.org
before 19th February