Operations & Customer Order Manager Job in Kenya

 Job Title: Operations
& Customer Order Manager

Hiring Organization: Anonymous
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Furniture
Job Type: Full
Time
Salary: KES 120-
150k
Date Posted: 02/08/2024

Salary:
Kes 120,000- 150,000,

Our
client is an established manufacturer of high quality furniture. They seek to
hire an Operations & Customer Order Manager who will support and oversee
Production, Imports, Local Purchasing, Customer Order Servicing, Logistics,
furniture delivery and assembly, Stocks Management and all staff management.

Key
Responsibilities


Customer
order management
 

Direct
the customer order management process, ensuring accurate order processing,
tracking, and timely fulfillment.

Oversee
the resolution of complex order-related issues

Local
Supply chain management

Lead
the development and implementation of efficient supply chain strategies,
ensuring timely delivery of raw materials and finished products.

Implement
inventory control measures to minimize stockouts and excess
inventory. 

Quality
Control 

Optimize
production, Quality assessment, and production processes & factory
operations.

Navigate
fluctuations in demand and unforeseen challenges by fostering adaptability
and flexibility within the operations team

Factory
Management
  

Identify
operational inefficiencies and implement continuous improvement
initiatives 

Focus
on lean production principles with minimal costs

Order
Delivery and Customer Satisfaction

Provide
strong leadership to cross-functional teams, fostering a collaborative
work environment to achieve customer satisfaction.

Effectively
communicate with stakeholders at all levels to ensure alignment and
understanding of operational goals in line with customer needs.

Project
Management

Lead
and oversee strategic projects: Direct the planning, execution, and
monitoring of key projects related to operations, supply chain, and
customer order management.

Ensure
project timelines and milestones are met: Develop and maintain project
schedules, identify critical paths, and implement effective project
management methodologies to ensure successful project delivery.

Risk
management: Identify potential risks and proactively develop mitigation
plans to ensure project success

International
Sourcing (imports- clearing and forwarding)
 

International
Sourcing Expertise: Proven experience in international sourcing, with a
deep understanding of global supply chain dynamics.

Evaluate
and select suppliers: Conduct thorough assessments of potential
international suppliers, considering factors such as cost, quality,
reliability, and ethical sourcing practices.

Negotiation
and Contract Management: Lead negotiations with international suppliers to
secure favorable terms, including pricing, delivery schedules, and
contractual agreements.

Familiarity
with Import/Export Procedures: Knowledge of import/export regulations,
customs procedures, and documentation requirements.

Compliance
with Regulations: Stay abreast of international trade regulations,
tariffs, and compliance requirements, ensuring adherence to legal and
regulatory standards.

Budget
and cost management

Understand
cost management, budgeting, and financial implications of operational
decisions.

Strive
for a balance between operational efficiency and cost-effectiveness.

Demonstrate
a track record of effective problem-solving and decision-making in
navigating operational challenges.

Key
Qualifications:

Bachelor of
Commerce, Business Administration and Management or a related business
field.

MSc
Organizational Development, Strategic thinking, Change Management is an
added advantage

Over
7 years’ experience in Operations department (preferably within the
manufacturing industry) at least 5 years of which are at a Senior
Leadership Level

Experience
in developing and implementing business plans to improve cost-efficiency.

Project
manager with excellent interpersonal skills coupled with a high level of
self-initiative, drive, and attention to detail, meeting deadlines, and
maintaining confidentiality.

Proficiency
working across multifunctional roles with cross-functional teams

Demonstrated
experience in reducing operational expenditures through implementation of
cost optimization initiatives.

Experience
in undertaking a staff Audit and aligning staff to business objectives,
Designing succession plans

Experience
in employee engagement and retention of a talented workforce

Cultivate
a customer-centric mindset within the team, ensuring that customer orders
are fulfilled accurately and on time while maintaining high-quality
standards

Technical
Skills

Proven
skills in Project Management

Exhibit
People Management skills with excellent leadership skills (Being Firm and
exude authority)

Excellent
Organisation and Planning skills

Customer
Order Management Skills

Supply
Chain management

Technology
Proficiency – Strong desire to enhance operational efficiency

Process
Improvement – Proven ability to identify inefficiencies and implement
process improvements

Stock
& inventory management – warehousing management

Strong
understanding in logistics

Keen
attention to quality control and steer excellence

Financial
Acumen – Understanding cost management, budgeting, and financial
implications of operational decisions with cost-effectiveness.

Adaptability
and Flexibility – adaptable, flexible, and able to navigate changes

Innovative
and strategic forecast – how to do maintain continuous improvement

Must
be very structured and able to push back

Excellent
reporting skills

Soft
Skills

Strong
intuition, creativity and innovation

Have
ability to handle and resolve conflicts  

Possess
strong negotiations skills and stay on course

Critical
thinker and results oriented person

Excellent
Emotional intelligence (interpersonal skills)

How to
Apply

Salary:
Kes 120,000- 150,000,

If you
are up to the challenge, possess the necessary qualification and experience;
please send your CV only quoting the job title on the email subject (Operations & Customer Order
Manager)
 to vacancies@corporatestaffing.co.ke
before 19th February
2024

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