To support the Business
Head to implement programmes, projects and initiatives to enable strategy,
achieve minimum standards of service, adherence to governance standards, manage
costs and achieve budgets, while continuously improving operational efficiency
of the team with clear objectives and established tools. Responsibilities are
directed by the requirements of the Business Head and align to the strategic
objectives of the business unit.
Duties & Responsibilities
with Marketing team to manage media responses and reputation management
with with key stakeholders (Risk, Internal Audit and Compliance) to understand
required risk management practices to implement across the Business
data input from a variety of sources to enable reliable reporting and
dashboards in order to enable monitoring and decision making across the
and monitor the delivery of vendors
the prioritisation of operational delivery and efficiency initiatives to ensure
optimal use of resources and enable the biggest impact on strategic objectives
of the Business Area.
artefacts required for the successful execution of approved interventions and
participate in the execution these as appropriate
amendments to procedures operationalising new ideas and concepts
directly with clients to identify problems, find suitable solutions and
maintain client relationships.
and escalate reputational risks, gaps or pain points which may jeopardise
license to operate to line leaders.
and monitor risk controls on projects and for initiatives
tactical plans and manage projects to operationalise the Group strategy within
the Business Area in order to meet strategic objectives.
controls set by Group to identify and manage risks and effective governance for
the Business Area’s activities.
in identifying resources required to efficiently execute projects and
in initiatives to address gaps or pain points which may jeopardise license to
in, and guide, the implementation of employee communication, engagement and
organisational effectiveness initiatives and apply best practice standards
within the local context to empower an efficient team.
delivery of ideal client experience through practical application of client
engagement and sales enablement models to provide client service teams with
tools to best service clients in the markets.
up to date on developments, trends, legislation and industry regulations within
area of expertise
and analyse selected area metrics to identify gaps related to the
implementation of strategic initiatives and make recommendations.
Degree – Business Commerce, Finance & Accounting
Graduate Degree – Project Management
years – Experience in managing projects to completion to achieve defined
business objectives or metrics.
years – Experience in influencing stakeholders at different levels across a
multiple of disciplines to achieve shared outcomes, specifically within a
financial services environment.
How To Apply