Job Title: Head of
Hiring Organization: Rentco
Location – Locality: Nairobi
Location – Region: Kenya
Job Type: Full
Date Posted: 01/30/2024
Africa is looking for Head of Customer Services to create and nurture long term
relationships with customers. The main purpose of this role is to safeguard
RentCo Africa revenue and retain its customers.
will also resolve any issues that arise from customers and ensure customers are
satisfied with RentCo Africa products and services. The Head of Customer
Services will act as the primary point of contact for customer concerns. He/she
will work with various internal teams to ensure customer satisfaction.
position will report to the RentCo Africa Group CEO. Head Of Customer Services
Business Administration, Marketing or a related field.
experience for more than Five years as a Customer Relations Manager/Head or
track record of meeting and exceeding targets.
in customer service; motor Industry and banking industry knowledge is a plus.
in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
communication and negotiation skills
to work well with a team.
negotiation and influencing skills.
ability to communicate confidently – both through speaking and writing – with
colleagues and clients from all levels of an organisation.
of creativity when it comes to thinking of new sales opportunities.
ability to research and keep on top of developments in the industry (an
interest in the industry will help).
Africa is an equal opportunity employer interested candidates meeting the above
criteria should forward an application enclosing a detailed Curriculum Vitae
accompanied by copies of key certificates and indicating the current
remuneration to firstname.lastname@example.org Only
candidates will be contacted.