Head of Customer Services Job in Kenya

 Job Title: Head of
Customer Services

Hiring Organization: Rentco
Africa Ltd
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Leasing
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 01/30/2024

RentCo
Africa is looking for Head of Customer Services to create and nurture long term
relationships with customers. The main purpose of this role is to safeguard
RentCo Africa revenue and retain its customers.

The role
will also resolve any issues that arise from customers and ensure customers are
satisfied with RentCo Africa products and services. The Head of Customer
Services will act as the primary point of contact for customer concerns. He/she
will work with various internal teams to ensure customer satisfaction.

This
position will report to the RentCo Africa Group CEO. Head Of Customer Services

Requirements


BSc/BA in
Business Administration, Marketing or a related field.

Proven
experience for more than Five years as a Customer Relations Manager/Head or
Relationship Manager.

Proven
track record of meeting and exceeding targets.

Background
in customer service; motor Industry and banking industry knowledge is a plus.

Proficient
in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)

A
customer-oriented attitude

Excellent
communication and negotiation skills

Problem-solving
aptitude

Ability
to work well with a team.

Strong
negotiation and influencing skills.

The
ability to communicate confidently – both through speaking and writing – with
colleagues and clients from all levels of an organisation.

Self-motivation.

A level
of creativity when it comes to thinking of new sales opportunities.

The
ability to research and keep on top of developments in the industry (an
interest in the industry will help).

Commercial
awareness

How To
Apply

RentCo
Africa is an equal opportunity employer interested candidates meeting the above
criteria should forward an application enclosing a detailed Curriculum Vitae
accompanied by copies of key certificates and indicating the current
remuneration to hr@rentcoafrica.com Only
short-listed
candidates will be contacted.

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