Front Office Admin Job in Kenya

 Job Title: Front
Office Admin

Hiring Organization: Lake
Dental Clinic
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Medical
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 02/09/2024

Work
with us! Lake Dental Clinic is looking for extraordinary people to join our
dedicated team to keep maintaining and creating more smiles that are healthy
and bright across our service regions. Check the open positions below and apply
as guided.
We are seeking a highly organized and detail-oriented individual to join our
dental practice as a Front Office Admin at our Kisumu branch.

Duties
and Responsibilities:


Collect
patient information, update records, and ensure all necessary forms and
paperwork are completed.

Handle
incoming calls, schedule appointments, and respond to inquiries from
patients -providing information about the dental office, and services
offered, and answering general questions.

Help
with billing procedures such as processing payments, preparing invoices,
and assisting patients with financial arrangements including available
financial offers or discounts.

Verify
patients’ insurance coverage, determine benefits, and explain
insurance-related matters to help them understand their financial
responsibilities and payment options.

Follow
up with patients after dental procedures to ensure their satisfaction,
answer any questions or concerns, and schedule any necessary follow-up
appointments.

Monitor
patient satisfaction and feedback which may include conducting patient
surveys, collecting testimonials, and gathering feedback to help improve
the quality of service provided by Lake Dental Clinic.

Provide
administrative support to the dental office which includes managing
patient records, maintaining office supplies, coordinating referrals to
specialists, and assisting with general office tasks.

Mediate
over patient concerns or complaints and work towards a resolution that
satisfies both the patient and the dental office.

Miscellaneous
duties

Coordinating
medical representatives.

Welcoming
guests and maintaining guestbook registry.

Parcel
management.

Petty
cash management.

Any
other duty assigned by the supervisor.

Requirements
and Qualifications:

A
Diploma in Customer Care, Business Administration, Front Office
Management, or Health Records

At
least 2 years experience in the front office or customer care service
fields

Experience
within the healthcare field will be an added advantage

How to
Apply

Submit
your application (cover letter, and CV only) to our email address: careers@lakedentalclinic.co.ke
by close of business – Thursday 15th February 2024. Only
shortlisted candidates will be contacted.

Check Also

Senior Programme Management Officer Job in Kenya – UN

Responsibilities Identify trends, patterns and early warning of issues related to the GEF portfolio size, …

Leave a Reply

Your email address will not be published. Required fields are marked *