Front Office Admin Job in Kenya

Duties and Responsibilities:

Collect patient information,
update records, and ensure all necessary forms and paperwork are

Handle incoming calls, schedule
appointments, and respond to inquiries from patients -providing
information about the dental office, and services offered, and answering
general questions.

Help with billing procedures such
as processing payments, preparing invoices, and assisting patients with
financial arrangements including available financial offers or discounts.

Verify patients’ insurance
coverage, determine benefits, and explain insurance-related matters to
help them understand their financial responsibilities and payment options.

Follow up with patients after
dental procedures to ensure their satisfaction, answer any questions or
concerns, and schedule any necessary follow-up appointments.

Monitor patient satisfaction and
feedback which may include conducting patient surveys, collecting
testimonials, and gathering feedback to help improve the quality of
service provided by Lake Dental Clinic.

Provide administrative support to
the dental office which includes managing patient records, maintaining
office supplies, coordinating referrals to specialists, and assisting with
general office tasks.

Mediate over
patient concerns or complaints and work towards a resolution that
satisfies both the patient and the dental office.


Coordinating medical

Welcoming guests and maintaining
guestbook registry.

Parcel management.
Petty cash management.
Any other duty assigned by the

Requirements and Qualifications:

A Diploma in Customer Care,
Business Administration, Front Office Management, or Health Records

At least 2 years experience in
the front office or customer care service fields

Experience within the healthcare
field will be an added advantage

How To Apply

Submit your application (cover letter, and CV only) to
our email address: by
close of business – Thursday 15th February 2024. Only
shortlisted candidates will be contacted.

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