Job Title: Customer
Hiring Organization: SunCulture
Location – Locality: Nairobi
Location – Region: Kenya
Job Type: Full
Date Posted: 01/10/2024
in 2012, SunCulture’s Vision is to build a world where people take control of
their environment in rewarding and sustainable ways. SunCulture does this by
developing and commercializing life changing technology that solves the biggest
daily challenges for the world’s 570 million smallholder farming households. We
are the largest distributor of solar water pumps / solar irrigation for
smallholder farmers in Africa and were selected by Fast Company as one of the
World’s Most Innovative Companies in 2021. Here is a good explainer video
recently made by CNBC. Over the last 5 years the company has grown
significantly and now employs 400+ people around the world.
Customer Service Representative will handle a high volume of incoming phone
calls and assist customers with a variety of issues or inquiries and may be
responsible for answering customer questions, resolving problems, and providing
information about products or services. Additionally, Customer Service
Representative will be responsible for tracking customer interactions,
providing feedback to management, and achieving performance goals set by the
a high volume of incoming phone calls and assisting customers with their
inquiries or concerns.
customer complaints or issues in a timely and efficient manner.
information to customers about products or services.
customer interactions and transactions in a call center software or CRM
or exceeding performance goals, such as call handling time or customer
current with company and industry-related information to ensure accurate
information is provided to customers.
and escalating complex customer issues to a supervisor or manager as
up with customers to ensure their needs were met.
in training and development programs to improve skills and performance.
This Sound Like You?
diploma in Communication, Customer Relations, Public relations, or any
least 2 years experience in working in a call center as Customer Service
of call center terminology, applications, and metrics
detail-oriented, and strong execution skills.
communication Skills both Written and Spoken with the ability to interact
freely with customers.
for irrigation and proactive in decision making
thinkers who are able to thrive in a fast-paced dynamic environment.
the ability to handle pressure, meet deadlines
organized and be an expert in time management