Customer Service Representative Job in Kenya

 Job Title: Customer
Service Representative

Hiring Organization: SunCulture
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Energy
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 01/10/2024

About
SunCulture

Founded
in 2012, SunCulture’s Vision is to build a world where people take control of
their environment in rewarding and sustainable ways. SunCulture does this by
developing and commercializing life changing technology that solves the biggest
daily challenges for the world’s 570 million smallholder farming households. We
are the largest distributor of solar water pumps / solar irrigation for
smallholder farmers in Africa and were selected by Fast Company as one of the
World’s Most Innovative Companies in 2021. Here is a good explainer video
recently made by CNBC. Over the last 5 years the company has grown
significantly and now employs 400+ people around the world.

About
the role


The
Customer Service Representative will handle a high volume of incoming phone
calls and assist customers with a variety of issues or inquiries and may be
responsible for answering customer questions, resolving problems, and providing
information about products or services. Additionally, Customer Service
Representative will be responsible for tracking customer interactions,
providing feedback to management, and achieving performance goals set by the
company.

Key
Responsibilities

Answering
a high volume of incoming phone calls and assisting customers with their
inquiries or concerns.

Resolving
customer complaints or issues in a timely and efficient manner.

Providing
information to customers about products or services.

Documenting
customer interactions and transactions in a call center software or CRM
system.

Meeting
or exceeding performance goals, such as call handling time or customer
satisfaction.

Keeping
current with company and industry-related information to ensure accurate
information is provided to customers.

Identifying
and escalating complex customer issues to a supervisor or manager as
needed.

Following
up with customers to ensure their needs were met.

Participating
in training and development programs to improve skills and performance.

Does
This Sound Like You?

A
diploma in Communication, Customer Relations, Public relations, or any
relevant field

At
least 2 years experience in working in a call center as Customer Service
Representative;

Knowledge
of call center terminology, applications, and metrics

Hands-on,
detail-oriented, and strong execution skills.

Good
communication Skills both Written and Spoken with the ability to interact
freely with customers.

Passion
for irrigation and proactive in decision making

Independent
thinkers who are able to thrive in a fast-paced dynamic environment.

Have
the ability to handle pressure, meet deadlines

Be
organized and be an expert in time management

Basic
computer skills.

Click
Here To Apply

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