Customer Service Representative Job in Kenya

 Job Title: Customer
Service Representative

Hiring Organization: Anonymous
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Tourism
Job Type: Full
Time
Salary: KES 30k
Date Posted: 01/20/2024

Salary:
Kshs 30k,

Our
client is a leading tour operator in Kenya and the best tour and travel agency
for safaris packages. They are looking to hire a Customer Service
Representative who will handle all aspects of customer service including
customer communication, enquiry handling, customer relations, complaints
handling and ensure high quality services to customers in accordance with the
best practices of the industry.

Responsibilities


Answering
a high volume of incoming phone calls and assisting customers with their
inquiries or concerns.

Resolving
customer complaints or issues in a timely and efficient manner.

Providing
information to customers about products or services.

Documenting
customer interactions and transactions in a call center software or CRM system.

Meeting
or exceeding performance goals, such as call handling time or customer
satisfaction.

Keeping
current with company and industry-related information to ensure accurate
information is provided to customers.

Identifying
and escalating complex customer issues to a supervisor or manager as needed.

Following
up with customers to ensure their needs were met.

Participating
in training and development programs to improve skills and performance.

Job
Requirements

Degree/diploma
in Communication, Customer Relations, Public relations, or any relevant field

At least
2 years’ experience in working in a call center or as a Customer Service
Representative in Service Industry

Good
communication Skills both Written and Spoken with the ability to interact
freely with customers.

Great
interpersonal and strong communication skills in both writing and verbal.

Excellent
computer skills MS Office.

Excellent
multitasking skills.

Critical
thinker and problem-solving skills.

Team
player.

Passion
for irrigation and proactive in decision making

Independent
thinkers who are able to thrive in a fast-paced dynamic environment.

Have the
ability to handle pressure, meet deadlines

Be
organized and be an expert in time management

Basic
computer skills.

How to
Apply

If you
are up to the challenge, possess the necessary qualification and experience;
please send your CV only quoting the job title on the email subject (Customer Service Representative
-Tourism)
 to vacancies@corporatestaffing.co.ke
by 31st January 2023

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