Customer Service Executive Job in Kenya

Job Title: Customer
Service Executive

Hiring Organization: Anonymous
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Finance
Job Type: Full
Time
Salary: KES 50-60K
Date Posted: 01/11/2024

Reports
to: Customer Experience Manager,

Gross Salary: Kes
50-60K,

Our
Client, a leading financial services Company that provides fund management
services is seeking to hire a Customer Service Executive who will handle all
aspects of customer service including customer communication, enquiry handling,
customer relations, complaints handling and ensure high quality services to
customers in accordance with the best practices of the industry. This position
will be based at the Company’s station of choice.

Main
Responsibilities and Accountabilitie
s


Customer Journey
Comfort

Ensure all the customers are served as per the company standards

Customer Contact
& Communication
– Ensuring that all phone call and email
enquiries are responded to in a timely manner

Monitoring
Customer Complaint Resolution
– Proactively ensure that all customers’
complaints and enquiries are recorded and responded to promptly and
satisfactorily.

Customer/Business
Survey

Proactively conduct voice of the customer surveys to gather customer
feedback

General Company
Co-ordination
– Attend other Departmental meetings and share pain
points for resolution

Business Support– Follow up
leads received at Customer Support Desk and those mined in daily customer
interaction

CS Reporting– Generate and
maintain customer service reports using the company system

Company/Customer
Events

Assist in coordinating customer service events including customer day.

Personal Growth-Continuous
professional development to keep up with current industry trends in the
industry.

Any
other duties- as may be assigned.

Qualifications
and Requirements

Bachelor’s
degree in a business related field from a recognized institution;
Business, Finance or Economics.

At
least 2 years demonstrable customer service experience preferably in a
financial services organization

Excellent
computer skills MS Office.

Excellent
multitasking skills.

Critical
thinker and problem-solving skills.

Team
player.

Great
interpersonal and strong communication skills in both writing and verbal.

How To
Apply

If you
are up to the challenge and possess the necessary qualifications and
experience; please send your CV only quoting the Job title on the email subject (Customer Service Executive- Finance) to vacancies@corporatestaffing.co.ke on
or before 17th January 2024

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