Customer Service Associate Job in Kenya

 Job Title: Customer
Service Associate

Hiring Organization: I&M
Bank
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Financial
Services
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 02/10/2024

Job
Purpose

The role
holder ensures customer service delivery levels are as per the Bank’s
prescribed standard, customer satisfaction and retention

Key
Responsibilities


Receive,
verify, Authenticate, call back and processing thereof of all instructions
delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop
payments, Treasury Bills, cheque book requests, card applications

Preparing
audit confirmations, certificate of balance, interest certificate and
opinion letters for customers.

Ensuring
the completion of all Account opening Documentation and following up on
deficiencies

Facilitating
customers’ access to lockers

Attending
to walk-in customers enquiries on account opening and products so as to
maximize conversion of enquiries to sales

Responding
to all written and oral complaints and enquiries received from customers

Handling
of internal mail

Cross-selling
the Bank’s range of products and services to existing and new customers
and acquire new active accounts/Business

Ordering
of cheque books and cards as per customer specification.

Safe
custody and management of Cards and cheque books

Collection
of All service charges as per bank tariff to ensure Nil income leakage

Job
Specifications

Bachelor’s
degree in business, Banking or related field

Planning
& Organizational skills

Analytical
skills and attention to detail

Strong
oral and written communication skills

Interpersonal
skills to manage stakeholders at all levels

Ethics
and integrity

Excellent
judgment and analytical abilities and impeccable integrity.

Strong
commercial awareness and an ability to connect to business goals

Click
Here To Apply

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