Customer Service Assistants Jobs in Kenya – KTDA

Customer Service Assistants

Position scope

Reporting to the Business
Development Manager, the successful candidate will be responsible as the
initial point of contact for customers and direct all queries and communication
to the appropriate officers.

Key Responsibilities

 “Getting the sale” using various customer sales methods
(personal selling, cold calling, presentations, etc.)

 Interacting with customers to know their requirements
and needs;

 Research accounts, generate or follow through sales
leads, and maximize sales opportunities;

 Escalating customer queries to the relevant officers
and organizing and scheduling customer orders to appropriate departments;

 Liaising with the relevant officers to ensure the
dispatching of orders is met with customer deadlines and satisfaction;

 Monitoring competitor’s activities, new products, and
market conditions and reports;


 Escalating customer queries to the relevant job role
and/or office and organizing and scheduling customer orders to appropriate
departments;

 Liaising with the relevant offices to ensure the
dispatching of products is met with customer deadlines and satisfaction;

 Interacting with customers to know their requirements
and needs;

 Building and maintaining productive long-lasting
relationships with customers;

 Attend meetings, sales events, and training to keep
abreast of the latest developments;

 Growing and maintaining customer base within the
assigned territory;

 Liaising with the relevant officers to resolve
conflicting and complex issues relating to customer services;

 Meeting personal and team sales targets;
 Creating and maintaining a record of all customers and
referrals, report and provide feedback to management regularly;

 Perform any other duties as may be assigned from time
to time.

Qualifications/Skills/Experience

 Bachelor’s Degree in Business Related Field;
 Must have a minimum of two (2) years of proven sales
experience;

 Must have strong communication, negotiation, and
interpersonal skills;

 Must have a track record of over-achieving quota;
 Familiarity with different sales techniques and
pipeline management;

 Must demonstrate high integrity and ethical practice;
 Must demonstrate ability to execute work assigned with
minimum supervision;

 Must be a team player who can work cordially in teams;
 Must demonstrate ability to multitask and work under
pressure;

 Must have the ability to communicate in both written
and oral communication;

 Must be a flexible person, who is willing to learn and
able to work flexible hours to achieve goals;

 Must be able to deliver targets and a good planner who
pays attention to detail;

 Must know the use of MS Office packages.

How To Apply

Click Here To Apply

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