Customer Service Assistant Job in Kenya

 Job Title: Customer
Service Assistant

Hiring Organization: Old
Mutual
Location – Locality: Kisumu
Location – Region: Kenya
Industry: Insurance
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 02/07/2024

Job
Description

Enforce
underwriting controls including on-barding, certificates, booking of business,
documentation.
Implement underwriting guidelines, process, and procedure to ensure quality
underwriting and business.
Ensure profitability of the branch through quality control and on-boarding.
Quality documentation timely turn around – TAT and.
Excellent customer service and retention support.

Key
Responsibilities


Enforce
underwriting controls.

Ensure
clean and accurate data capture.

Timely
preparation of quotations and follow up.

Debiting
of premiums and processing of policy documents within set timelines.

Processing
and checking of underwriting Documents.

Issuing
& signing of Motor Certificates and Yellow cards.

Ensure
that work is done within the set standards of service and TAT.

Give
quality customer service to all clients.

Safe
keeping of security documents.

Daily
scanning and indexing of mails.

Initiating
motor valuation and follow up.

Adherence
to the credit control policy.

Follow
up renewals and ensure maximum retention of profitable accounts.

Timely
processing refunds and follow up.

100%
Adherence to the authority matrix.

Ensure
registry is fully maintained, orderly and up to date.

Ensure
compliance of AML and PEP guidelines.

Ensure
cross sale and up sale opportunities are maximized.

Perform
any other duties as may be required by the management.

Skills
And Competencies

Basic
Underwriting skills and product knowledge.

Customer
service skills.

Good
Communication Skills.

Computer
Literate.

Qualifications
(Academic, Professional, Experience)

Click
Here To Apply

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