Job Title: Customer
Hiring Organization: H.B.
Location – Locality: Nairobi
Location – Region: Kenya
Job Type: Full
Date Posted: 02/09/2024
Fuller is a leading global adhesives provider focusing on perfecting adhesives,
sealants and other specialty chemicals across all industries throughout the
world. While our products are virtually invisible, they play a vital role in
ensuring the quality of modern life and we are committed to connecting what
matters to solve some of the world’s biggest adhesion challenges.
the defined customer area/portfolio, manage all aspects of order cycle,
such as Entry, Maintenance, Confirmation, Follow-up to ensure customer
satisfaction and hassle-free interface with customers.
in a professional manner all Customer interaction and coordinate the final
with Customers whenever there are changes that might affect their order-
administration: update in a timely manner customer master, CoA, invoice
query resolutions, customer complaints etc.
regularly with other functions such as Finance, Logistics, SC, &
Sales, to ensure OTIF delivery to our customers.
proactively to ensure all local SHE objectives are achieved, whilst
working in compliance with SHE regulations.
of consignment stocks, where appropriate.
of customer portals, where appropriate.
and/or improve on lasting relationship with customers through
ownership in performance of duties. Seek problem resolutions using
appropriate resources in a timely manner while minimizing cost impact to
to understand and include customer requirements in all operational plans
effective follow up and feedback to ensure customer requirements are being
customer and community service standards are considered in all operational
and initiate dispute resolution process as appropriate to ensure customer
satisfaction. Engage sales or customer service management for assistance.
and enforce material allocations with customer while maintaining positive
and trained, by Customer Service Supervisor and/or senior colleagues, to
effectively manage work situations of moderate degree of complexity, which
could impact company image and/or sales dollars and cost.
school degree; commercial school education
in written and spoken English and at least one other major language
need to have one of the 2:
in English and one of the major languages – Chinese, Spanish, German,
Dutch, Greek, Turkish, French etc.
least 2 years experienced in customer support or customer service
activities with a regional Scope.
Customer Service Agent reports to a Customer Service Supervisor and will
be performing tasks under supervisor guidance while being trained and
gaining business acumen.
computer competency with high MS Office suite proficiency
orientation and ability to adapt/respond to different types of characters
communication and presentation skills
to multi-task, prioritize, and manage time effectively meet customer
demands and deadlines