Job Title: Customer
Hiring Organization: Caritas
Location – Locality: Nairobi
Location – Region: Kenya
Job Type: Full
Date Posted: 02/12/2024
Microfinance Bank is a licensed microfinance bank regulated by Central Bank of
Kenya. Caritas MFB offers a full range of innovative and customized financial
services with a special focus on the unbanked and underbanked. Its headquarters
are located in the Nairobi CBD.
efficiently handle customer transactions, maintaining customer satisfaction,
maximize revenue collection and manage risk while cross-selling bank products
to achieve branch profitability.
customers at the branch and attending to enquiries
customers emails and phone calls and providing prompt feedback
customers with inactive accounts to activate them
customers in the account opening procedures
KYC and AML verify customers’ credentials and information shared
any fraudulent or questionable potential customers
the bank product flyer and introduce the features to the customer for
future follow up.
sell bank products to existing customers to increase product usage level
of deposit and withdrawal transactions
execution client’s instructions and follow up
service feedback form to the customers
the banking is well stocked with promo material and necessary stationery
all outward cheques and post in the system
management by tracking the level of cash in your till and the demand
the cash tills secure
of turnaround time on customer queries
management in the banking hall
the customer experience is commendable at all times.
the ambience and cleanliness of the banking hall through the day
applications of ATMs and mobile banking services
the postage of parcels from branch to designated recipients and back
the branch meeting logistics
for basic office supplies such as stationery, water etc
perform any other duty as assigned in line with the organization goals and
in a Business Management, Accounting, Finance or Business Administration.
banking qualifications will be added advantage.
years’ work experience in a bank will be added advantage.
customer service skills
communication and interpersonal skills
marketing and People management skills
be self-driven; possess excellent administrative, communication and
interpersonal skills, strong organization, and negotiation skills.
candidates who meet the criteria above are encouraged to send their application
letters and detailed CVs to: Email: email@example.com
Kindly indicate the position title on the subject line when
date for application will be on 14th February 2024. Only shortlisted candidates
will be contacted.