Customer Service Advisor Job in Kenya

 Job Title: Customer
Service Advisor

Hiring Organization: Caritas
MFB
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Microfinance
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 02/12/2024

Caritas
Microfinance Bank is a licensed microfinance bank regulated by Central Bank of
Kenya. Caritas MFB offers a full range of innovative and customized financial
services with a special focus on the unbanked and underbanked. Its headquarters
are located in the Nairobi CBD.

Job
Purpose

To
efficiently handle customer transactions, maintaining customer satisfaction,
maximize revenue collection and manage risk while cross-selling bank products
to achieve branch profitability.

Key
responsibilities


Receiving
customers at the branch and attending to enquiries

Receiving
customers emails and phone calls and providing prompt feedback

Engage
customers with inactive accounts to activate them

Assist
customers in the account opening procedures

Conduct
KYC and AML verify customers’ credentials and information shared

Report
any fraudulent or questionable potential customers

Share
the bank product flyer and introduce the features to the customer for
future follow up.

Cross
sell bank products to existing customers to increase product usage level

Processing
of deposit and withdrawal transactions

Efficient
execution client’s instructions and follow up

Provide
service feedback form to the customers

Ensure
the banking is well stocked with promo material and necessary stationery

Authenticate
all outward cheques and post in the system

Cash
management by tracking the level of cash in your till and the demand
levels

Keep
the cash tills secure

Management
of turnaround time on customer queries

Queue
management in the banking hall

Ensure
the customer experience is commendable at all times.

Monitor
the ambience and cleanliness of the banking hall through the day

Facilitate
applications of ATMs and mobile banking services

Coordinate
the postage of parcels from branch to designated recipients and back

Coordinate
the branch meeting logistics

Responsible
for basic office supplies such as stationery, water etc

To
perform any other duty as assigned in line with the organization goals and
objective

Qualifications
and requirements

Degree
in a Business Management, Accounting, Finance or Business Administration.

Professional
banking qualifications will be added advantage.

2
years’ work experience in a bank will be added advantage.

Excellent
customer service skills

Able
to multitask.

A
fast learner

Good
communication and interpersonal skills

Good
marketing and People management skills

Must
be self-driven; possess excellent administrative, communication and
interpersonal skills, strong organization, and negotiation skills.

How To
Apply

Interested
candidates who meet the criteria above are encouraged to send their application
letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke
Kindly indicate the position title on the subject line when
applying.

Closing
date for application will be on 14th February 2024. Only shortlisted candidates
will be contacted.

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