Customer Care Assistant Job in Kenya

Customer Care Assistant

Job Purpose

To provide exemplary
customer service to internal and external customers, handle inquiries, and
carry out Marketing and Customer Service assignments.

Duties and Responsibilities

Gathering customer feedback on hospital services and products
through questionnaire collection and in-patient ward visits.

Formulating data collection tools e.g. questionnaires, survey
tools, etc. to gather

information on external and internal customer satisfaction
and ensure adequate supply.

Compiling daily reports from the questionnaire collected from
patient satisfaction questionnaires.

Visiting the in-patients in the ward.
Promoting and maintaining Customer Service standards through
planning and conducting surveys and Customer Service audits.

Attending to disgruntled clients in the Hospital and ensuring
that their complaints are resolved.

Conducting hospital tours to educate prospective clients on
services and products offered in the hospital.

Coordinates hospital and departmental Marketing &
Customer Service events.

Creating awareness of hospital products and services to the
public including e.g.

managing hospital information desks.
Facilitating customer service induction programs for new

Training departments on how to create positive bonds with
customers and improve the hospital customer service standards.

Participates in the collection, creation, compilation, of
material, design and concept, printing, and distribution of the hospital

Handling and managing VIP and press.
Liaising with outsourced PR Companies in PR matters.



Bachelor’s Degree in Front Office Operations/Public
Relations/Customer Service/Business Management

Computer Literate.

Job Experience

Minimum of 2 years experience in Front office operations and
Customer care in the Service industry.

Key Competencies – Skills/
Knowledge/ Aptitude

Good Interpersonal Skills.
Strong oral and written communication skills
Exceptional interpersonal skills
Excellent customer service skills
Patience and calmness under pressure
Ability to handle complaints and difficult situations.
Able to work as a team member and encourage and promote a
culture of caring.

How To Apply

For qualified candidates
kindly send your cover letter and CV to

Note: Only
qualified candidates will be contacted.

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