Collections Manager Job in Kenya

Collections Manager

Key Responsibilities

Ensure compliance with the Bank’s policies and regulatory
requirements pertaining collection and debt recovery.

Ensure all loan repayments for all disbursed loans are paid
on or before the due dates.

Ensure review of daily excess reports to detect operationally
delinquent accounts (identification and follow-up with Branch Managers on
overdrawn accounts without limits) and follow up for prompt regularization.

Record and maintain a track of all loan follow up progress
for all loans in Arrears.

Manage the entire portfolio (Retail, SME and Community) to
ensure subsequent losses are minimized through the effective
implementation of collections activities as laid out in the collection’s

Specifically, meet the service metrics detailed in the annual
job objectives.

Prepare daily/weekly arrears reports for all the branches and
follow up with them to ensure full repayment.

Ensure all loans are managed within the agreed buckets and
all cases contained from getting to non-performing category.

Work closely with the Branch managers in the management of

Prepare demand letters and ensure that they are forwarded to
the defaulting customers.

Work closely with the Debt Recovery Unit (DRU) to ensure that
all files transition from one bucket to the other with proper
documentation to facilitate recovery.

Prepare reports and make recommendations on any early warning
signs on accounts to management.

Prepare and maintain an updated register on loan related
insurance claims and ensure prompt reimbursement.

Monitor debt collection response cycles and contacts as well
as credit control performance.

Report and monitor all risks associated with collections.
Consult with the legal department before entering into
counter agreements with defaulting customers.

Reduction in the Non-Performing Loan (NPL) book thus lower
loan loss provisions.

Ensure that all loans are booked with employers and that
there are prompt loan repayments from employers for retail loans.

Generate compliance reports for use in decision-making and
Performance appraisals.

Monitor, continuously, all transactions to ensure that
unusual and suspicious transactions are reported to the Money Laundering
Reporting Officer (MLRO)

Implementing and enforcing the board-approved AML, KYC &
CFT policy in as far as is applicable within retail credit.

Authorization of transactions done by the collection’s

Timely closure of customer issues.
Self and team development.
Performance management of self and teams.
Coaching and mentoring.
Do any other duties that may be assigned by the Management.

Staff Supervision Responsibilities 

Staff Reporting Directly
to the Job Holder

Collections officers

Others Reporting Indirectly

Branch Credit Officers


Business Degree


Proficiency in computer applications, Credit & Risk
Management course

Experience, Knowledge, and Skills

5 years’ experience in credit and debt recovery.
Knowledge in credit management and banking is an obvious

Knowledge of Law relating to banking.
-Practical experience in Lending and recovery
-Speed and accuracy

Personal Attributes

Capacity and willingness to work for long hours and within
strict deadlines.

Excellent interpersonal skills
High degree of confidentiality
Analytical mind
Knowledgeable in the Financial services sector
Honest Highly organized
Creative and Innovative
Proactive and fast decision-maker

Physical Demands

Physically fit and versatile and able to work on a computer
for long hours.


Banking, Credit, Credit Control, Credit Management, Credit
Risks, Customer Follow-Ups, Debt Collections, debt recovery, Decision
Making, Facilitation, Financial Products, Lending, Management Reporting,
People Management


Bachelor Of Business

How To Apply

Click Here To Apply

Apply before or on 12 Jan 2024

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