Ensure compliance with the Bank’s policies and regulatory
requirements pertaining collection and debt recovery.
Ensure all loan repayments for all disbursed loans are paid
on or before the due dates.
Ensure review of daily excess reports to detect operationally
delinquent accounts (identification and follow-up with Branch Managers on
overdrawn accounts without limits) and follow up for prompt regularization.
Record and maintain a track of all loan follow up progress
for all loans in Arrears.
Manage the entire portfolio (Retail, SME and Community) to
ensure subsequent losses are minimized through the effective
implementation of collections activities as laid out in the collection’s
Specifically, meet the service metrics detailed in the annual
Prepare daily/weekly arrears reports for all the branches and
follow up with them to ensure full repayment.
Ensure all loans are managed within the agreed buckets and
all cases contained from getting to non-performing category.
Work closely with the Branch managers in the management of
Prepare demand letters and ensure that they are forwarded to
the defaulting customers.
Work closely with the Debt Recovery Unit (DRU) to ensure that
all files transition from one bucket to the other with proper
documentation to facilitate recovery.
Prepare reports and make recommendations on any early warning
signs on accounts to management.
Prepare and maintain an updated register on loan related
insurance claims and ensure prompt reimbursement.
Monitor debt collection response cycles and contacts as well
as credit control performance.
Report and monitor all risks associated with collections.
Consult with the legal department before entering into
counter agreements with defaulting customers.
Reduction in the Non-Performing Loan (NPL) book thus lower
loan loss provisions.
Ensure that all loans are booked with employers and that
there are prompt loan repayments from employers for retail loans.
Generate compliance reports for use in decision-making and
Monitor, continuously, all transactions to ensure that
unusual and suspicious transactions are reported to the Money Laundering
Reporting Officer (MLRO)
Implementing and enforcing the board-approved AML, KYC &
CFT policy in as far as is applicable within retail credit.
Authorization of transactions done by the collection’s
Timely closure of customer issues.
Self and team development.
Performance management of self and teams.
Coaching and mentoring.
Do any other duties that may be assigned by the Management.
Staff Supervision Responsibilities
Staff Reporting Directly
to the Job Holder
Others Reporting Indirectly
Branch Credit Officers
Proficiency in computer applications, Credit & Risk
Experience, Knowledge, and Skills
5 years’ experience in credit and debt recovery.
Knowledge in credit management and banking is an obvious
Knowledge of Law relating to banking.
-Practical experience in Lending and recovery
-Speed and accuracy
Capacity and willingness to work for long hours and within
Excellent interpersonal skills
High degree of confidentiality
Knowledgeable in the Financial services sector
Honest Highly organized
Creative and Innovative
Proactive and fast decision-maker
Physically fit and versatile and able to work on a computer
for long hours.
Banking, Credit, Credit Control, Credit Management, Credit
Risks, Customer Follow-Ups, Debt Collections, debt recovery, Decision
Making, Facilitation, Financial Products, Lending, Management Reporting,
Bachelor Of Business
How To Apply
Apply before or on 12 Jan 2024