Job Title: Casual
Front Office Agent
Hiring Organization: Cysuites
Location – Locality: Nairobi
Location – Region: Kenya
Job Type: Full
Date Posted: 12/11/2023
Apartment Hotel is a luxurious serviced apartment hotel located along Church
Road, off Waiyaki Way in Nairobi’s bustling Westland’s area. The hotel offers
32 two-bedroom apartment, 6 one-bedroom apartment and 2 penthouses.
fully serviced apartments offer contemporary living and working spaces fitted
with amenities to meet the needs of short and extended stays within a serene
location which is the perfect home away for both business and leisure
all-day dining restaurant serves a variety of both Kenyan and continental
dishes. The bar area features a fine selection of wines alongside a wide range
of spirits and Signature Cocktails.
has fitness facilities to help you keep up with your fitness regime while
staying with us, including a heated pool.
looking for hotel Front Desk Agents to serve as our guests first point of
contact and manage all aspects of their stay in the hotel.
Guest, registering the guest, Check in process orienting the guest through
the apartment and Check out process.
airport pick up and drop off services, showing the guest around the
property, Carrying luggage to and from the room.
incoming calls, Directing calls to guest room, to suppliers and other
departments through switchboard, Guest wake up call services, receiving
and giving messages to guest, departments or individual
checking guest accounts, confirming room status, running night audit,
preparing reports and sending to respective department/Parties.
in room inventory for expected arrival rooms and inspection during the
to guest reviews where needed. Receive guest feedback, attend to guest
complains and ensure guest satisfactions are met and exceeded.
all guest billings, accurately post charges to guest rooms and house
pool and gym clients.
in pre-registration and blocking of rooms for reservations.
proper mail, package, and message handling procedures and record
services and amenities of the hotel to guests.
other duty that maybe assigned from time to time
in Front Office or any other related course from a reputable institution
minimum of 1+ proven experience as a front desk agent in a 3* to 5*
when dealing with guests
customer service skills
be flexible to cover all shifts ( both day and night shifts)
attention to detail