Casual Front Office Agent Job in Kenya

 Job Title: Casual
Front Office Agent

Hiring Organization: Cysuites
Apartment Hotel
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Hospitality
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 12/11/2023

CySuites
Apartment Hotel is a luxurious serviced apartment hotel located along Church
Road, off Waiyaki Way in Nairobi’s bustling Westland’s area. The hotel offers
32 two-bedroom apartment, 6 one-bedroom apartment and 2 penthouses.

These
fully serviced apartments offer contemporary living and working spaces fitted
with amenities to meet the needs of short and extended stays within a serene
location which is the perfect home away for both business and leisure
travellers.


The
all-day dining restaurant serves a variety of both Kenyan and continental
dishes. The bar area features a fine selection of wines alongside a wide range
of spirits and Signature Cocktails.

The hotel
has fitness facilities to help you keep up with your fitness regime while
staying with us, including a heated pool.

We are
looking for hotel Front Desk Agents to serve as our guests first point of
contact and manage all aspects of their stay in the hotel.

Responsibilities

Welcoming
Guest, registering the guest, Check in process orienting the guest through
the apartment and Check out process.

Organizing
airport pick up and drop off services, showing the guest around the
property, Carrying luggage to and from the room.

Answering
incoming calls, Directing calls to guest room, to suppliers and other
departments through switchboard, Guest wake up call services, receiving
and giving messages to guest, departments or individual

Counter
checking guest accounts, confirming room status, running night audit,
preparing reports and sending to respective department/Parties.

Participate
in room inventory for expected arrival rooms and inspection during the
departure.

Respond
to guest reviews where needed. Receive guest feedback, attend to guest
complains and ensure guest satisfactions are met and exceeded.

Computes
all guest billings, accurately post charges to guest rooms and house
accounts

Handling
pool and gym clients.

Assists
in pre-registration and blocking of rooms for reservations.

Use
proper mail, package, and message handling procedures and record

Communicate
services and amenities of the hotel to guests.

Any
other duty that maybe assigned from time to time

Requirements

Diploma/Certificate
in Front Office or any other related course from a reputable institution

A
minimum of 1+ proven experience as a front desk agent in a 3* to 5*
hospitality establishment

Personable
when dealing with guests

Professional
phone demeanor

Excellent
customer service skills

Must
be flexible to cover all shifts ( both day and night shifts)

Strong
attention to detail

Ability
to multitask

Click
Here To Apply

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