Call Centre Agent Job in Kenya

 Job Title: Call Centre
Agent

Hiring Organization: Old
Mutual
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Financial
Service
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 01/10/2024

Old
Mutual is a firm believer in the African opportunity and our diverse talent
reflects this.

Job
Description

The Call
Centre Care Agent is responsible for managing all incoming calls and client
requests to the Old Mutual.

Key
Tasks And Responsibilities


Always
answer incoming telephone calls into the Call Center in a professional
manner.

Provides
information to customers via Old Mutual approved resources.

Completes
accurate and timely documentation of all services provided to callers.

Assist
clients with I-invest Account activation & Pin Resets

Escalate
/ liaise with other teams on any issues which require further
consultation.

Support
the branches and front office team.

Normal
Call center duties. E.g., carrying out customer surveys, social media, and
email management.

Performs
all other tasks as assigned by the Line Manager.

Retrieval
and sharing of ad hoc statements in line with the OM confidentiality
guidelines.

Research
required information using available resources.

Handle
and resolve and document complaints.

Provide
customers with product and service information in line with OM
confidentiality guidelines.

Qualifications
& Experience

Basic
level of proficiency with Windows based applications such as MS Office,
Excel, Word

Proficient
ability to analyze data and develop recommendations.

Strong
verbal and written communication skills

Always
maintains a professional/customer service focus.

Skills
and competencies

2+
months professional experience in an office setting using the telephone
and computer as primary instruments to perform the job duties.

Business
related degree

At
least one year insurance experience

Progress
in Professional qualification in insurance e.g., ACII, COP preferred.

Knowledge
in customer service principles and practices

Knowledge
of call Centre telephony and technology

Click
Here To Apply

Check Also

Assistant Manager, Accounting, Job in Kenya

 Job Title: Assistant Manager – Accounting Hiring Organization: Fresh Life Location – Locality: Nairobi Location – Region: Kenya Industry: Service …

Leave a Reply

Your email address will not be published. Required fields are marked *