Call Centre Agent Job in Kenya

Job Description

The Call Centre Care Agent is responsible for
managing all incoming calls and client requests to the Old Mutual.

Key Tasks And
Responsibilities

Always answer incoming telephone calls
to the Call Center in a professional manner.

Provide information to customers via Old
Mutual-approved resources.

Completes accurate and timely
documentation of all services provided to callers.

Assist clients with I-invest Account
activation and pin Resets

Escalate/liaise with other teams on any
issues which require further consultation.

Support the branches and front office
team.

Normal Call center duties. E.g.,
carrying out customer surveys, social media, and email management.

Performs all other tasks as assigned by
the Line Manager.

Retrieval and sharing of ad hoc
statements in line with the OM confidentiality guidelines.


Research required information using
available resources.

Handle resolve and document complaints.
Provide customers with product and
service information in line with OM confidentiality guidelines.

Qualifications &
Experience

Competences

Basic level of proficiency with
Windows-based applications such as MS Office, Excel, Word

Proficient ability to analyze data and
develop recommendations.

Strong verbal and written communication
skills

Always maintains a professional/customer
service focus.

Skills And Competencies

2+ months of professional experience in
an office setting using the telephone and computer as primary instruments
to perform the job duties.

Business-related degree
At least one year of insurance
experience

Progress in Professional qualification
in insurance e.g., ACII, COP preferred.

Knowledge of customer service principles
and practices

Knowledge of call Centre telephony and
technology

How To Apply

Click Here To Apply

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